Terms of Service

Effective date: June 4, 2026

Artisana is a specialty coffee and matcha discovery service operated by Abdi Mohamud as a sole proprietorship based in Seattle, Washington ("Artisana," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Artisana website, application, content, and related services (collectively, the "Service"). By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Artisana is a curated discovery tool for specialty coffee and matcha cafes, beginning in Seattle and expanding to other cities over time. The Service surfaces cafes we have personally visited and verified, organized by a structured set of attributes, photographs we have taken ourselves, and founder verdicts. Inclusion is curatorial. Cafes that do not appear on Artisana have not been rated, ranked, or judged in any public way — they simply have not been included.

The Service is provided as a discovery aid. Hours, menus, prices, and other operational details about third-party cafes change frequently and outside our control. We make a reasonable effort to keep information current and surface a freshness indicator where appropriate, but we do not guarantee that any specific detail is accurate at the time you act on it.

2. Eligibility and Accounts

You must be at least 16 years old to create an Artisana account. By creating an account you represent that you meet this requirement and that the information you provide is accurate.

We use magic-link authentication. You sign in by entering your email address and clicking a single-use link sent to that address. You are responsible for maintaining the security of the email account associated with your Artisana account, and for any activity conducted under your account. Notify us promptly at amohamud23@gmail.com if you believe your account has been accessed without your authorization.

3. Subscriptions, Pricing, and Auto-Renewal

Artisana offers a free tier and the following paid tiers:

• Pro Monthly — $4.99 per month, billed monthly and renewing automatically every month until cancelled.
• Pro Annual — $29.00 per year, billed annually and renewing automatically every year until cancelled.
• Founding Member — $49.00, charged once at purchase. Limited to the first 100 buyers within the 60-day window following public launch. See Section 5 for the specific terms that apply to this tier.

All prices are in US dollars and exclude any applicable sales tax, which is calculated and added at checkout.

ATTORNEY REVIEW PENDING: The following auto-renewal disclosure is drafted to align with California Business & Professions Code §17600 (the California Automatic Renewal Law, or "ARL"), which is the strictest US standard and the de facto national baseline. The clear-and-conspicuous, affirmative-consent, acknowledgment, and easy-cancellation elements should be confirmed by counsel against the latest amendments, and the same disclosure should also appear at the checkout step (not only here in the Terms).

Auto-renewal disclosure (Pro Monthly and Pro Annual). Your Pro subscription will automatically renew at the end of each billing period (monthly or annual, depending on the plan you selected) at the then-current price for that plan, charged to the payment method on file with Stripe. Your subscription will continue and renew automatically until you cancel it. You can cancel at any time through the Stripe Customer Portal, accessible from your Artisana account settings. Cancellation takes effect at the end of the then-current billing period, and you will retain Pro access until that period ends. We will send you an email reminder before any annual renewal. The Founding Member tier is a one-time charge and does not auto-renew.

4. Payments, Refunds, and Disputes

Payments are processed by Stripe, Inc. We do not collect, store, or process your card number, CVV, expiration date, or billing address. By subscribing, you also agree to the applicable Stripe terms presented at checkout. Stripe is responsible for the security of cardholder data under PCI-DSS.

Sales tax is calculated and collected by Stripe Tax based on your location and remitted by Artisana to the relevant tax authority, including the Washington Department of Revenue where applicable.

Refunds. Because the Service is delivered immediately upon subscription and a substantial portion of value is consumed at first use, we do not offer pro-rated refunds for unused time on Pro Monthly or Pro Annual subscriptions. If you cancel mid-period you retain access until the period ends and are not billed again. If you believe you were charged in error, contact amohamud23@gmail.com within 30 days of the charge and we will review the request in good faith. Founding Member refunds are governed by Section 5.

Chargebacks. If you dispute a charge with your card issuer rather than contacting us first, we reserve the right to suspend or terminate your account pending resolution. We will respond to chargeback notices through Stripe's standard process.

5. Founding Member Tier

The Founding Member tier is a limited offering: the first 100 customers who purchase it within the 60-day window after public launch receive lifetime access to all Pro features. "Lifetime" means for as long as Artisana continues to operate the Service.

Refund window. Founding Member purchases may be refunded in full within 14 days of purchase, no questions asked, by emailing amohamud23@gmail.com. After 14 days, Founding Member purchases are final.

Cap warning. Once 100 Founding Member purchases have been completed, the tier is closed. We make a good-faith effort to disable the purchase flow promptly when the cap is reached, but if a purchase is completed in excess of the cap due to a timing or concurrency issue, we will either honor the purchase or issue a full refund at our discretion, and we will notify you within 7 days.

ATTORNEY REVIEW PENDING: The "lifetime" commitment below is the single highest-risk clause in this document and is the specific provision being sent to a Washington state business attorney for review. The intent is that if Artisana ceases operating the Service, the Founding Member benefit ends with it (since there is no Service to provide access to), and that "lifetime" cannot be construed as a perpetual personal obligation surviving the wind-down of the business. The amortization fallback below is intended to make the seller's good-faith effort measurable in the event of an early shutdown. Counsel should confirm: (a) that "lifetime = lifetime of the Service" is enforceable as written under Washington consumer-protection law (RCW 19.86); (b) that the 5-year amortization figure is reasonable and not unconscionable; and (c) whether any additional disclosure is required at the point of sale.

What "lifetime" means. Founding Member access is tied to the lifetime of the Artisana Service, not to any individual's lifetime. If Artisana discontinues the Service entirely, Founding Member access ends with the Service. We will provide at least 60 days' notice by email before any planned shutdown.

Early shutdown fallback (amortization). If we discontinue the Service within five (5) years of your Founding Member purchase for reasons other than (i) a material breach of these Terms by you, (ii) force majeure, or (iii) legal or regulatory requirement that prevents continued operation, we will issue a pro-rated refund equal to the unused portion of a five-year amortization of the $49 purchase price (that is, $49 × (months remaining in the five-year window ÷ 60), rounded to the nearest dollar). This is our exclusive remedy for early shutdown of the Founding Member tier.

6. Acceptable Use

When using the Service, you agree not to:

• Scrape, crawl, harvest, or otherwise systematically extract data, photographs, or content from the Service by any automated means, except as expressly permitted by a documented API agreement with us.
• Resell, redistribute, sublicense, or create derivative works from Artisana photographs, cafe write-ups, attribute data, or any other proprietary content.
• Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent this restriction is prohibited by applicable law.
• Use the Service to send unsolicited communications, to defame cafes or individuals, or for any unlawful purpose.
• Misrepresent your identity, impersonate another person, or create an account using someone else's email without permission.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or other users' accounts.

We take these restrictions seriously because the Service depends on original, founder-shot photography and original curatorial work. Unauthorized use of that work is both a breach of these Terms and, in most cases, copyright infringement.

7. Intellectual Property

All photographs displayed on the Service are taken by the founder of Artisana and are the exclusive property of Artisana. All cafe write-ups, attribute taxonomies, founder verdicts, microcopy, design elements, the "Artisana" name and logo, and the curatorial selection itself are the intellectual property of Artisana and are protected by US and international copyright, trademark, and other laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial use only. Nothing in these Terms transfers ownership of any intellectual property to you.

Cafe names, logos, and other third-party marks displayed on the Service belong to their respective owners and are used to identify those businesses descriptively. We claim no ownership of third-party marks.

If you believe content on the Service infringes your copyright, send a notice that satisfies the requirements of 17 U.S.C. §512(c)(3) to amohamud23@gmail.com.

8. User-Submitted Content

If you submit feedback, suggestions, testimonials, or other content to Artisana (collectively, "Submissions"), you grant Artisana a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, and display the Submission in connection with operating and promoting the Service. You represent that you have the right to make the Submission and that it does not violate any third party's rights. We are under no obligation to use any Submission.

9. Termination

By you. You may cancel your subscription at any time through the Stripe Customer Portal and may delete your account at any time by emailing amohamud23@gmail.com. Cancellation is governed by Section 3; deletion is governed by the Privacy Policy.

By us. We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms (in particular Section 6 — Acceptable Use), if your account is associated with fraud or chargebacks, or if we are required to do so by law. For non-Founding-Member subscriptions terminated for cause, no refund is owed. For Founding Member accounts terminated for cause, no refund is owed once the 14-day window has passed.

We may also discontinue the Service entirely, in which case Section 5 governs Founding Member treatment and other paid subscriptions will stop renewing and any prepaid unused annual time will be refunded on a pro-rata basis.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INFORMATION ABOUT CAFES OR OTHER THIRD PARTIES IS ACCURATE, COMPLETE, OR CURRENT.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

11. Limitation of Liability

ATTORNEY REVIEW PENDING: The liability cap below is the second-highest-risk clause in this document. Caps measured against fees paid in the prior 12 months are the US default for consumer SaaS, but enforceability against Washington consumers is governed by RCW 19.86 (the Washington Consumer Protection Act) and case law; in particular, caps cannot disclaim liability for gross negligence or willful misconduct, and unconscionability arguments are fact-specific. Counsel should confirm the cap amount, the floor (currently set at the greater of fees paid or $100), and the carve-outs are appropriate for a sole-proprietor consumer service in Washington.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ARTISANA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO ARTISANA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED US DOLLARS ($100.00).

Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or fraud.

12. Indemnification

You agree to defend, indemnify, and hold harmless Artisana from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Service, your violation of any law, or your violation of any third party's rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing any formal claim, you agree to contact us at amohamud23@gmail.com with a written description of the dispute and to attempt in good faith to resolve it informally for at least thirty (30) days.

Venue. If informal resolution does not succeed, any claim must be brought in the state or federal courts located in King County, Washington, and you and Artisana consent to the exclusive jurisdiction of those courts. Either party may bring an individual claim in small claims court if it qualifies.

Arbitration is not required. We have intentionally not imposed a mandatory arbitration or class-action waiver clause at this time. We reserve the right to add an arbitration option in a future version of these Terms, in which case the procedure for material changes (Section 14) will apply.

14. Changes to These Terms

We may update these Terms from time to time. For non-material changes (typos, clarifications, formatting), we will update the effective date at the top of this document. For material changes — including but not limited to changes to pricing, the auto-renewal terms, the Founding Member terms, the dispute-resolution clause, or the limitation of liability — we will give you at least thirty (30) days' email notice before the change takes effect. Your continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms. If you do not accept a material change, your remedy is to cancel and, where applicable under Section 9, receive a pro-rata refund of any prepaid unused time.

15. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and Artisana with respect to the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms, refund requests, copyright notices, or any other Service-related inquiry:

Email: amohamud23@gmail.com Operator: Artisana, a sole proprietorship of Abdi Mohamud Location: Seattle, Washington, United States

This document is a starting template. Reviewed by Anthropic's legal-compliance-advisor agent; reviewed by a Washington state business attorney: [DATE — TBD].